Terms of Service

By using optechsol.llc, engaging On Point Tech Solutions, LLC ("we," "our," or "us") for services, or attending our trainings, you agree to these Terms of Service. If you do not agree, please do not use our site or services. Where you have signed a separate proposal, statement of work, or service agreement with us, that document governs and these terms fill in anything it does not cover.

What we do

On Point Tech Solutions is a GoHighLevel agency and AI systems builder in Los Gatos, California. Our services include:

• Websites, landing pages, and funnels
• CRM setup, marketing automation, and systems integration
• AI systems, including AI voice and conversational AI setups and Claude-powered operating system builds
• Paid advertising management and ad creative production
• Local SEO, reputation, and Google Business Profile management
• Photo and video production for marketing
• Education: training, courses, SOPs, and webinars

Physical products such as NFC review cards and stands are sold through our shop at shop.optechsol.llc and are governed by that store's own terms.

You own what we build

This is central to how we work. Accounts we set up for you, including your GoHighLevel sub-account, payment processor, and domain, are created in your name. On full payment, you own the deliverables we produce for you: your website, your funnels, your workflows, your content, and your data. If our engagement ends, you keep them and we hand over the logins.

Two limits on that. First, we retain ownership of our own pre-existing tools, templates, internal systems, and know-how, which we may reuse for other clients. Second, third-party software remains subject to that vendor's own license, and continuing to use it means continuing to pay that vendor.

Fees and payment

• Prices are in US dollars, and the amounts in your proposal or invoice govern.
• Project work generally requires payment or a deposit up front, and production begins once it clears.
• Monthly services are billed in advance and continue until cancelled.
• Software subscriptions, advertising spend, domains, and similar third-party costs are yours and are separate from our fees.
• Where a subscription is discounted or waived as part of an active service agreement, the standard price applies if that service ends or is cancelled.
• Late or failed payments may pause work. We will tell you before pausing anything.
• We may change our prices for future work with notice. Changes never apply retroactively to work already paid for.

Cancellation and refunds

Monthly services can be cancelled at any time, effective at the end of the current billing period. We do not pro-rate a partial month.

For project work, amounts covering work already performed are non-refundable, including deposits once we have started. Booked photo or video production days reserve a specific date, so a cancellation close to that date may not be refundable. If we have not started, tell us and we will work it out fairly.

Training, course, and digital product purchases are non-refundable once you have been given access, because access cannot be returned.

What we need from you

Our timelines assume you are available. You agree to provide accurate information, the content and access we need, and timely reviews and approvals. You confirm you have the right to use any logo, photo, copy, testimonial, or other material you give us. Delays in getting us what we need move the schedule.

You are responsible for the lawful use of anything we build for you, and for your own compliance obligations in your industry.

No guarantee of results

We do not guarantee specific results. Search rankings, lead volume, ad performance, review counts, revenue, and visibility in AI answers depend on your market, your competitors, your offer, your follow-up, your budget, and the policies of platforms we do not control. We will tell you what we believe is realistic and we will do the work well, but nothing on this site or in our materials is a promise of a particular outcome. Any example, case study, or number we share describes what happened in that situation and is not a prediction for yours.

AI-generated content and automation

We build and use AI systems, and some of what we deliver is generated or assisted by AI: copy, images, video, voice, replies to your leads, and code. AI can produce output that is inaccurate, unsuitable, or unintentionally similar to existing material.

You are responsible for reviewing and approving AI-assisted deliverables before they are published or sent on your behalf. Where we operate an AI system for you, such as an AI receptionist or conversational AI, you remain the sender of those communications and are responsible for their content and for the consent behind them. We will build these systems to follow the disclosure and opt-out practices described in our Privacy Policy, and we expect the same of you.

Messaging, calls, and consent

If we build or run messaging or calling systems for you, you are responsible for having lawful consent from the people you contact, for honoring opt-outs, and for complying with the TCPA, carrier and A2P requirements, and any recording-consent laws that apply. California, where we are based, requires all-party consent to record a call. We will help you set these systems up correctly, but we cannot consent on your customers' behalf and we are not your legal counsel.

Third-party platforms

Our work runs on platforms we do not own, including GoHighLevel, Stripe, Google, Meta, Twilio, Shopify, and AI providers. Their pricing, policies, features, availability, and account decisions are outside our control. We are not responsible for an outage, a policy change, a price increase, a rejected ad, or a suspended account on a platform we do not operate, though we will help you respond to it.

Advertising

Where we manage advertising, your ad budget is paid to the platform by you or from funds you provide, and is separate from our management fee. Ad platforms approve or reject creative under their own rules and may change delivery or costs without notice. You have final say over spend, and you own the ad account.

Confidentiality

We keep your non-public business information confidential and use it only to do the work, and we ask the same of you regarding our methods, pricing, and internal systems. This does not cover information that is already public or that we are legally required to disclose.

Showing our work

We may reference that you are a client and show public-facing work we produced for you in our portfolio, case studies, and marketing. We will not disclose your confidential information or private performance figures without your permission, and if you would rather we did not feature you at all, tell us and we will not.

Webinars, training, and free offers

Training and course materials are licensed to you for your own use. You may not resell, republish, or redistribute them, or share access with people who have not purchased.

Promotional offers, including free or discounted items for attending a webinar, are subject to the terms stated with the offer, such as a limit of one per business, shipping paid by you, and availability in the United States only. Offers may expire and may be withdrawn or changed at any time before you claim them.

Acceptable use

You agree not to use our site or services to break the law, infringe anyone's intellectual property, send unlawful messages, misrepresent who you are, collect fake or incentivized reviews in violation of a platform's policies, or interfere with the operation of our systems. We may suspend or end service for any of the above.

Website content

The content on optechsol.llc, including text, graphics, logos, and code, belongs to On Point Tech Solutions and is protected by intellectual property law. You may not copy or reuse it commercially without our permission. Blog posts and educational content are provided for general information and are not professional, legal, or financial advice.

Warranty disclaimer

Except where we have promised something specific in a signed agreement, our site, products, and services are provided "as is" without warranties of any kind, express or implied. We do not warrant that they will meet every requirement you have, that they will be uninterrupted or error-free, or that they will achieve any particular result.

Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunity. We are not liable for the acts, outages, or decisions of third-party platforms.

Our total liability for any claim is limited to the amount you paid us for the specific service that gave rise to it during the three months before the claim arose.

Indemnification

You agree to indemnify and hold harmless On Point Tech Solutions, LLC and its owners, employees, and contractors from claims, damages, losses, and expenses arising out of your use of our services, your violation of these terms, the content or materials you provide or approve, your messaging and consent practices, or your infringement of a third party's rights.

Governing law and disputes

These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Santa Clara County, California, and both sides consent to that venue. Before filing anything, we ask that you contact us so we can try to resolve it directly, and we will do the same for you.

Changes to these terms

We may update these terms. Changes take effect when posted here, with the date below updated. Continuing to use our site or services after a change means you accept the updated terms. Changes do not alter a signed agreement already in place.

Severability

If any provision here is found unenforceable, it will be limited or removed to the minimum extent necessary and the rest stays in force.

Contact

On Point Tech Solutions, LLC
14585 South Bascom Ave., Los Gatos, CA 95032
Phone: +1 (888) 910-9194
Email: [email protected]

Last updated: July 29, 2026