Privacy Policy

On Point Tech Solutions, LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, disclose, and safeguard your information when you visit optechsol.llc, submit a form, or use our products and services.

Information we collect

When you submit a form on this site, we collect the information you enter: your name, business name, email address, and phone number. Depending on the form, we may also collect your website URL and a short description of what you need help with.

We also automatically collect standard technical information: your IP address, browser type, device and operating system, the pages you visit and time spent on them, and the referring website that sent you here. If you consent to text messages and calls, we additionally record the date and time of that consent, the exact consent wording you were shown, and the IP address you submitted it from, because we are required to keep a record of it.

If you purchase from us, payment information is processed by third-party payment providers. We do not store your full card details.

How we use your information

• Respond to your inquiry and follow up about the service you asked about
• Deliver the guide, training, or item you requested
• Schedule and confirm calls, appointments, and webinars
• Send you service updates and, where you have consented, marketing communications
• Process and fulfill orders
• Improve our website, offers, and customer experience
• Prevent fraud and maintain security
• Comply with our legal obligations

Text messages, phone calls, and AI communications

If you check the consent box on one of our forms, you agree to receive text messages and phone calls from On Point Tech Solutions, LLC, including marketing and promotional communications. Consent is never a condition of any purchase.

Some of our calls, texts, and chats are handled by automated systems. Calls may be automated, may use pre-recorded messages, or may use an artificial or AI-generated voice. Text, email, and web chat replies may be generated or assisted by AI. A human reviews and takes over whenever a conversation needs it, and you can ask to speak with a person at any time.

Calls may be recorded for quality and training purposes. California is a two-party consent state, so where recording applies you will be told at the start of the call and can decline.

We do not share or sell your mobile phone number, or your consent to be contacted, to any third party or affiliate for their own marketing purposes. Message and data rates may apply, and message frequency varies.

How to opt out: reply STOP to any text message to stop texts, say during any call that you no longer wish to be contacted, or email [email protected]. For help, reply HELP to any text or call +1 (888) 910-9194. Opting out of marketing does not stop messages that are necessary to complete something you asked for, such as an appointment confirmation or an order update.

Information sharing

We may share your information with:

• Service providers that help us operate the business, such as our CRM and messaging platform, email and SMS delivery providers, payment processors, and shipping companies. They may only use the information to provide that service to us.
• Business transfers, in connection with a merger, acquisition, or sale of assets.
• Legal requirements, when required by law or to protect our rights.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Cookies and tracking

We use cookies and similar technologies to keep the site working, understand how it is used, and measure our advertising. This includes analytics and advertising tools such as the Meta pixel, which may record that you visited a page or submitted a form so we can measure ad performance. You can control cookies through your browser settings, though disabling them may affect how the site works.

Data security

We use appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the Internet is completely secure, so we cannot guarantee absolute security.

Your rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data
• Opt out of marketing communications
• Withdraw consent where our processing is based on consent

California residents have additional rights under the CCPA and CPRA, including the right to know what personal information we collect and how we use it, the right to request deletion, and the right not to be discriminated against for exercising those rights. We do not sell personal information as that term is defined under California law. To exercise any of these rights, email [email protected].

Data retention

We keep your information for as long as needed to provide our services, maintain business records, and meet legal obligations. Records of communication consent are kept for as long as required to demonstrate compliance, even if you later opt out.

Third-party links

Our website links to other websites, including our own shop at shop.optechsol.llc and third-party tools. We are not responsible for the privacy practices of external sites, and we encourage you to review their policies before providing personal information.

Children's privacy

Our services are not directed to anyone under 18, and we do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it.

Changes to this policy

We may update this policy from time to time. Significant changes will be posted on this page with an updated date below. Continuing to use our services after a change means you accept the updated policy.

Contact

On Point Tech Solutions, LLC
14585 South Bascom Ave., Los Gatos, CA 95032
Phone: +1 (888) 910-9194
Email: [email protected]

Last updated: July 29, 2026